Duty of Care Awareness Training


This online Duty of Care Awareness Training course covers standard 3 of the Care Certificate and provides users with an understanding of what duty of care they have to those receiving care and support in the workplace.

This CPD Accredited course can be completed in as little as 30 minutes and provides the user with a printable certificate upon completion of the end-of-training test.

Learning Outcomes

In this course you will learn:

  • How to protect those in your care from harm.
  • The potential conflicts and confrontations you might face at work, and develop strategies for dealing with them.
  • How to deal with incidents, accidents, near-misses, and what to do if you make a mistake.

Course Contents

This course consists of two sections:

Section 1: duty of care

This section outlines your responsibilities as a carer, to both your patients and your colleagues. Discussing agreed practices for working in care, and the Mental Capacity Act, it clarifies your legal duties, as well as offering practical strategies for building trust between yourself and the people with whom you work.

Section 2: if things go wrong

Section 2 of this course addresses the codes of conduct that must be followed to prevent harm to patients and employees, and the actions to take when things do not go according to plan and conflicts arise.

About the Course


The Duty of Care Awareness training course is designed to clarify the care responsibilities employees have for their patients and colleagues. While the safety and wellbeing of patients and staff is the primary concern of these lessons, you will also learn how to build trusting professional relationships, which has many other benefits.

Standard 3 of the care certificate requires employees to:

  • Understand how a duty of care contributes to a safe practice.
  • Understand what support is available to address issues regarding the duty of care.
  • Deal with comments or complaints.
  • Deal with incidents, near misses or errors.
  • Cope with difficult situations and confrontations.

Duty of care is a legal requirement, put in place to protect both carers and their patients. Employees have a duty of care to each other, as well as to patients, and improving awareness and communication skills is essential for ensuring that the obligations of a caring role are met.

This course works alongside the 14 other awareness courses that make up the care certificate standards. 

Offering practice-based information and advice, this course acts as a precursor to the practical training required to obtain the care certificate.

Available in 31 languages, the course takes around 30 minutes to complete.


All courses translated into over 30 languages.