Handling Information in Care Training


This online training course covers Standard 14 of the Care Certificate. It aims to teach the user how important confidentiality is to individuals who receive care and also how breaching confidentiality can breach any trust between the person and the patient. 

This course will help the user understand data protection laws, like the GDPR, and how to handle patient/resident data with integrity and confidentiality.

Learning Outcomes

In this course you will learn:

  • The details of the GDPR and other data protection laws.
  • How to competently and legally handle the data and personal information of patients and residents under your care.
  • The practice of accurate and legible record-keeping.

Course Contents

This course consists of one sections:

Section 1: handling information

This course introduces the need for data protection laws and how they apply to people receiving care. It will demonstrate how to handle data, explaining why confidentiality is so important within your role. Finally, it offers practical guidelines for record-keeping.

About the Course


Confidentiality of information is essential for people receiving care, to ensure their safety from theft and other sources of harm, and to allow them dignity and independence. It is also one of the measures of trust within the relationship between patient and carer. This course discusses the risks associated with handling sensitive information, your patient’s legal rights, and your responsibility for managing their data, offering practicable guidance for how to maintain confidentiality in your role, including record-keeping and when reporting incidents.

Standard 14 of the care certificateHandling Informationrequires staff to:

  • Describe ways of working and legislation around recording/sharing/storing of information
  • Explain why it is important to have secure systems for recording/sharing/storing information
  • Show how to keep records up to date, complete, accurate and legible
  • Explain how to report if they become aware ways of working have not been followed 

This course works alongside the 14 other awareness courses that make up the care certificate standards. 

Offering practice-based information and advice, this course acts as a precursor to the practical training required to obtain the care certificate.

Available in 31 languages, the course takes around 15 minutes to complete.



All courses translated into over 30 languages.