Customer Service Skills Training

Overview

The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers.

This CPD Accredited online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion of the end-of-training test.

Learning Outcomes

In this course you will learn:

What is meant by ‘good’ customer service and how to provide it.
The effects of customer service on client retention.
How to resolve customer complaints and other difficult situations.

Course Contents

This course consists of four sections:

Section 1: what is good customer service?

Section 1 explains what is meant by good customer service, how to ensure the people you interact with have a positive experience, and what the benefits of this might be for yourself and your organisation.

Section 2: communicating with your customer

Section 2 focuses on the importance of communication in providing quality service, particularly over a longer period of time. It touches on factors such as relationship and trust building and how to understand your customer’s needs.

Section 3: handling customer complaints

Section 3 focuses on customer complaints and how to deal with them in the most effective and professional manner, as well as how to manage your own emotions in difficult situations.

Section 4: room for improvement

Section 4 considers the ways that customer service can be evaluated and improved upon as a collaboration between employer and employee. This includes self-evaluation and different types of customer feedback.

About the Course

The Customer Service training course is designed to help those in public-facing roles provide a positive and helpful experience to their customers, for their personal benefit as well as that of the company that employs them.

Customer service can be challenging and unpredictable. This course is broken down into four sections that discuss the various skills required to solve problems as they arise in order to develop and maintain long-term good-will and relationships. These sections detail what we mean by ‘good’ customer service, how to communicate to find out what customers really want, how to effectively resolve customer complaints, and how to identify further areas for improvement.

Available in 31 languages, the course takes around 35 minutes to complete.