Consumer Rights Training for Retailers: Services

Overview

This online training course should be used as a guide for those who sell products to help them understand consumer law and legal standards they must meet.

The course aims to help the user understand who the Consumer Rights Act applies to, know how to resolve any disputes, and understand the liability they have when it comes to selling goods.

Learning Outcomes

In this course you will learn:

Your liability for services.
How to resolve any disputes or difficult situations.
The details of the Consumer Rights Act and your responsibilities for compliance.

Course Contents

This course consists of four sections:

Section 1: background and consumer rights

Section 1 details the purpose of the Consumer Rights Act and who it applies to, and defines the terms used therein.

Section 2: the supply of services

Section 2 focuses on the expectations of the Consumer Rights Act regarding services. It addresses what ‘services’ include and duty of care. It also explains the statutory rights of the consumer and what to do if something is wrong.

Section 3: terms and conditions

Section 3 looks at fair wording in relation to goods and services, including terms and conditions, contracts and notices. This section provides a list of terms that should not be used or that are likely to be challenged.

Section 4: disputes

Section 4 covers what to do in the event that a customer complaint about your products cannot be resolved by speaking with them directly. It introduces the concept of Alternative Dispute Resolution as a substitute for court proceedings.

About the Course

The Consumer Rights Training for Retailers: Services course is designed to make retailers aware of the legal expectations of goods and services, and wording that is prohibited for being misleading or unfair within terms and conditions.

This course explains the details of the Consumer Rights Act and how this should affect other retail procedures, including how to handle complaints out of court with methods such as Alternative Dispute Resolution.

Available in 31 languages, the course takes around 35 minutes to complete.