Conflict Resolution Training

Overview

This online Conflict Resolution Training course is designed for the use of all levels of employees. This course provides the user with effective techniques and strategies to handle conflict in the workplace.

This CPD Accredited course can be completed in just 30 minutes and it provides the user with a printable certificate upon completion of the end-of-training test.

Learning Outcomes

In this course you will learn:

The different types of conflict that can occur in the workplace, and their detrimental effects.
Techniques to address and resolve workplace conflict.
What to do in the event of a serious conflict.

Course Contents

This course consists of three sections:

Section 1: introduction to conflict

Section 1 explains what conflict is and provides examples of the different types of conflict that might arise in the workplace, and the negative effects if they do. It also offers actionable techniques for how to prevent conflict arising in the first place.

Section 2: tips and techniques

Section 2 uses examples of logical and emotional causes of conflict to demonstrate how it can be resolved in a way that is fair to all sides. It unpacks the skills required to mediate and tips for ensuring clear and productive communication.

Section 3: handling serious conflict

Section 3 details the six steps for handling serious conflict. It also looks at company policy regarding conflict, with a view to helping you develop helpful processes that yield satisfactory results.

About the Course

The Conflict Resolution Training course focuses on the soft skills required to resolve, or even prevent conflict, before it is able to get out of hand. It explains what conflict is, and why certain skills are necessary to resolve it.

Poorly handled conflict can cause damage to individuals and organisations. 29% of workers report dealing with conflict as part of their daily roles, which increases stress and reduces productivity and general wellbeing. This course provides actionable guidance for resolving multiple types of conflict to the satisfaction of all parties.

Available in 31 languages, the course takes around 30 minutes to complete.