Communication in Care Training


This online training course covers Standard 6 of the Care Certificate and establishes the importance of effective communication in a care setting.

The course aims to teach the user about how effective and prominent non verbal communication is, how to reduce the barriers to effective communication, and why good communciation skills are so important in the workplace.

Learning Outcomes

In this course you will learn:

  • The uses and benefits of good communication practices in care.
  • Types of non-verbal communication and their effects.
  • Common barriers to communication and how to work around them.

Course Contents

This course consists of two sections:

Section 1: communication in care

The first part of this course examines what communication is, the forms it can take, and the differences between effective and ineffective communication. Ways of communicating may include the volume and tone of voice, body language and facial expressions, different types of sign language, written, graphic and photographic, and many more, which can be utilised to share information and build relationships in a care setting.

Section 2: communication in practice

The second part of this course expands upon section 1 to demonstrate how methods of communication can be applied to different effects in care. It is important to remember that people respond differently to different types of communication, which is why we focus here on the common barriers to effective communication in care, and guidelines for helpful ways to navigate around them to ensure the trust, respect, and safety of everyone.

About the Course


Being an effective care worker depends upon the relationships you are able to build with your patients and colleagues. Communication is therefore an essential skill for any role in care. This course in Communication in Care analyses the opportunities for communication, as well as potential problems, to teach you a range of methods that can be applied within your role. These include:

  • Speaking clearly and confidently.
  • Listening and explaining to difficult people.
  • Enabling self-expression.
  • Identifying your preferred listening style.

This course works alongside the 14 other awareness courses that make up the care certificate standards. 

Offering practice-based information and advice, this course acts as a precursor to the practical training required to obtain the care certificate. 

Available in 31 languages, the course takes around 30 minutes to complete.


    All courses translated into over 30 languages.